Client Profile: Outsourced IT Services Firm
Business Challenges:
- Growing Pains—Distracted, Action Items Not Accomplished, No Business Direction
- No Written Business or Marketing Plan
- Needed Someone to Be Accountable to
- Field Technicians Doing Same Job Five Different Ways
- No Documented Business Systems or Processes
Results: Assignment Completed—400% Profit Improvement
Client Profile: Custom Home Builder & Remodeler
Business Challenges:
- No Written Business or Marketing Plan
- No Documented Procedures or Systems
- Had Never Fired Anyone Before
- Did Not Know How to Interview/Evaluate Employment Candidates
- No Organization Chart or Job Descriptions
- Wanted to ‘Go to the Next Level’
Results: Mission Accomplished! Rapid Growth Even in this ‘Down Market’
Client Profile: Communications/Cable TV/Internet Provider
Business Challenges:
- Extremely Rapid and Largely Uncontrolled Growth
- Massive Customer Dissatisfaction
- No Documented Business Processes
- Seeking Cost Savings for Competitive Reasons
- Abundant ‘Hidden Factories’ and Rework
- Out-of-Control Costs Eroding Profit Margins
Results: Training and a Thorough Process Review and Analysis Yielded Net
Savings of More Than $1 Million Annually
Client Profile: Advanced Handyman/Home Remodeler
Business Challenges:
- Firm Lacked Structure and Discipline
- No Documented Business Systems or Processes
- No Written Business or Marketing Plan
- Communication with and between Staff and Management Was Lacking
- Slow to Make Crucial Business Decisions
- Owners Needed Someone to Be Accountable to
Results: Current Client – Making Great Progress, Significant Increases in Revenue and Profit