Client Profile:  Outsourced IT Services Firm

Business Challenges:

  • Growing Pains—Distracted, Action Items Not Accomplished, No Business Direction
  • No Written Business or Marketing Plan
  • Needed Someone to Be Accountable to
  • Field Technicians Doing Same Job Five Different Ways
  • No Documented Business Systems or Processes

 Results:  Assignment Completed—400% Profit Improvement


Client Profile:  Custom Home Builder & Remodeler

Business Challenges:

  • No Written Business or Marketing Plan
  • No Documented Procedures or Systems
  • Had Never Fired Anyone Before
  • Did Not Know How to Interview/Evaluate Employment Candidates
  • No Organization Chart or Job Descriptions
  • Wanted to ‘Go to the Next Level’

Results:  Mission Accomplished! Rapid Growth Even in this ‘Down Market’


Client Profile:  Communications/Cable TV/Internet Provider

Business Challenges:

  • Extremely Rapid and Largely Uncontrolled Growth
  • Massive Customer Dissatisfaction
  • No Documented Business Processes
  • Seeking Cost Savings for Competitive Reasons
  • Abundant ‘Hidden Factories’ and Rework
  • Out-of-Control Costs Eroding Profit Margins

Results: Training and a Thorough Process Review and Analysis Yielded Net
Savings of More Than $1 Million Annually


Client Profile:  Advanced Handyman/Home Remodeler

Business Challenges:

  • Firm Lacked Structure and Discipline
  • No Documented Business Systems or Processes
  • No Written Business or Marketing Plan
  • Communication with and between Staff and Management Was Lacking
  • Slow to Make Crucial Business Decisions
  • Owners Needed Someone to Be Accountable to

 Results:  Current Client – Making Great Progress, Significant Increases in Revenue and Profit